Education case studies: Travel to/from school

August 1, 2024

In response to a 2015 decision by the (then-named) Local Government Ombudsman, a council committed to improving its practice by:
- making sure officers and panels identify at an early stage if the Covenant is relevant to an application;
- amending its school transport policy to stress that the list of examples it provides (of exceptional circumstances in which it will consider exercising its discretion to provide transport) is not intended as a definitive list, and to clearly invite parents to identify if their circumstances are similar to the circumstances listed;
- amending its school transport appeal forms to ask parents to highlight any reasons why they may not be able to maintain any arrangements they have put in place for the child to get to school.