Housing case studies: Social housing tenancy strategies

August 6, 2024

Improving understanding of issues

• A not-for-profit housing association in the North of England, Johnnie Johnson Housing, identified a need to improve housing for veterans and awareness of Armed Forces issues. Along with other housing providers, local authorities, and Service charities, they seek to identify areas for service improvement, share best practice, and hear from local and national speakers on Armed Forces issues. The group also employs a network of champions who meet and share best practice which is then shared across their organisations. Key initiatives include the following.
  • Creating e-learning projects to improve staff awareness of Armed Forces issues.
  • Creating a local online portal to signpost key services that veterans can access.
  • Dedicating five new-build properties for veterans who meet specified criteria.
  • Making veterans a high-level priority needs category for social housing.