May 21, 2026
A Service child returning to the UK mid-way though orthodontic treatment faced barriers in continuing their orthodontic care. What was the situation? A child with a parent in the Armed Forces had been receiving orthodontic treatment in Saudi Arabia, after their parents were posted there. When the family returned to the UK, the child still […]
May 21, 2026
Service children were unable to access after-school clubs due to transport limitations to and from the military base. What was the situation? A school in South Cerney noticed that pupils with parents in the Armed Forces were not attending its after-school clubs. The staff realised that this was because the bus timetable between the school […]
April 21, 2026
Siblings placed in different schools following a Service relocation, creating transport and timing challenges. What was the situation? Upon a Service family’s move to a new area in England, for Service reasons, the two siblings were placed in different schools with different catchment areas. One of the school locations exceeded the statutory walking distance. The […]
August 2, 2024
What was the situation? Lee, 61, is a Royal Navy veteran who served for 8 years. During his service, he suffered a spinal injury when the ship rolled and he fell down a hatchway. This resulted in Lee spending three months in traction at the Royal Naval Hospital in Haslar, before surgery to repair the […]
July 22, 2024
NHS England’s Op RESTORE, previously known as the Veterans Trauma Network, supports veterans with Service-related physical injury and illness to access appropriate care. The Network works alongside Op COURAGE. The Network provides personalised treatment within the NHS, staffed by military and civilian clinicians who understand the military environment and specialise in military healthcare, and assists […]
July 22, 2024
Op COURAGE is NHS England’s bespoke mental health treatment pathway for veterans. This comprises the Mental Health Transition and Liaison Service, High Intensity Service, and Complex Treatment Service. Op COURAGE is a national scheme that sees NHS staff working with those in the Service charity sector to deliver therapy, rehabilitation services and, in extreme cases, […]
July 18, 2024
Accounting for time spent on previous waiting lists One Service child had had his orthodontic treatment delayed multiple times due to the family being required to move. Each re-location was after he had moved close to the top of a waiting list in their current area. NHS England investigated the family’s concerns, and agreed to […]
April 26, 2024
What situation were the council faced with? A young veteran couple were struggling to settle into civilian life following the veteran’s discharge from the Armed Forces. They have three young children and were finding life very difficult. The veteran has Service-related complex PTSD, which was exacerbated by anti-social behaviour from neighbours. They became increasingly isolated […]
January 19, 2022
A serving person posted overseas had challenges registering, viewing, and signing up for housing in a specific local authority. What was the situation? A member of the Armed Forces, based in Germany, was due to be discharged. Upon his discharge, he wanted to move back to his home area in the North-East of England. However, […]
