Healthcare - Priority treatmentHealthcare - Understanding Armed Forces needsEnglandSpecial provision September 2, 2026
A case study about special provision Veterans often require extra healthcare support due to Service-related injuries. What was the situation? Westfield Surgery in Leominster, Herefordshire, recognised that some veterans may have specific health and wellbeing needs linked to their Service, such as experiencing a Service-related injury. They also noticed that these needs may not always […]
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TransportEnglandCovenant disadvantage August 26, 2026
A case study about Covenant disadvantage An Army spouse faced financial uncertainty after a Service-related relocation triggered an early termination charge on a lease car. What was the situation? An NHS nurse was informed that she may be liable for a significant redemption fee on her Essential User Car Lease, arranged through her NHS Trust. […]
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Cross-cutting - Identifying members of the Armed Forces communityHousing - HomelessnessEnglandCovenant disadvantage August 24, 2026
A case study about Covenant disadvantage Veterans were not always being identified when accessing housing services. What was the situation? Cobseo’s Housing Cluster noticed that veterans were not always being identified when seeking housing support. This made it more difficult for housing bodies to understand their circumstances, consider needs related to Service life, and ensure […]
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Housing - Social housingEnglandCovenant disadvantage August 24, 2026
A case study about Covenant disadvantage Veterans did not always have access to housing services that recognised and responded to their specific needs. What was the situation? Johnnie Johnson Housing – a not-for-profit housing association in the north of England – identified a need to improve housing for veterans, and housing bodies’ overall awareness of […]
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Housing - Social housingEnglandCovenant disadvantage August 14, 2026
A case study about Covenant disadvantage Service leavers were not meeting ‘local connection’ requirements for social housing. What was the situation? In Welwyn Hatfield, the waiting list for social housing was approximately three years. Civilians living in the area were generally aware of this timescale and could plan accordingly. However, some Service personnel were posted […]
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Housing - Social housingEnglandCovenant disadvantage August 14, 2026
A case study about Covenant disadvantage Members of the Armed Forces community were struggling to access local authority housing support services due to a lack of awareness. What was the situation? In 2012, Gateshead Council identified that relatively few members of the Armed Forces community were accessing its housing services. This was believed to be […]
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Healthcare - Understanding Armed Forces needsEnglandCovenant disadvantage August 10, 2026
A case study about Covenant disadvantage Public service providers did not always understand the impacts of Service life on health and wellbeing. What was the situation? HealthWatch and a local authority conducted a survey about wellbeing among the Armed Forces community. It found that 22% and 29% of respondents had mental health and physical issues […]
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Cross-cutting - Identifying members of the Armed Forces communityEnglandCovenant disadvantage August 7, 2026
A case study about Covenant disadvantage Housing providers may not always be able to identify members of the Armed Forces community. What was the situation? Housing providers need to understand which people accessing their services are members of the Armed Forces community, so they can identify their needs and provide appropriate support. However, members of […]
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Cross-cutting - Identifying members of the Armed Forces communityEnglandCovenant disadvantage August 7, 2026
A case study about Covenant disadvantage Veterans were not always being identified by GP practices. What was the situation? Gateshead Armed Forces Network identified that very few veterans were registered and coded within GP practices in Gateshead. This made it more difficult for healthcare providers to understand the size of their veteran population and identify […]
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Cross-cutting - Identifying members of the Armed Forces communityEnglandCovenant disadvantage August 6, 2026
A case study about Covenant disadvantage Veterans were not always being identified within primary care services. What was the situation? In 2018, data showed that patients’ veteran status was recorded in only 7.9% of cases within primary care services. This meant that many veterans were not being formally identified by healthcare services. It was difficult […]
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